Privacy Policy
Privacy Policy
Last updated: October 27, 2024
This Privacy Policy describes how SweetStreets ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from sweetstreets.nl (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy periodically, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you directly submit to us through our Services may include:
- Contact Details: Including your name, address, phone number, and email.
- Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Including your username, password, security questions, and other account security information.
- Customer Support Information: Including any details you provide in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other data related to your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
- Companies Supporting Our Site: Such as Shopify.
- Payment Processors: Who collect payment details (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services, including processing payments, fulfilling orders, sending notifications related to your account and purchases, facilitating returns and exchanges, and other account-related features.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional emails, text messages, and displaying relevant ads.
Security and Fraud Prevention
We use your personal information to detect and take action on potential fraud, illegal activity, or security breaches. If you believe your account has been compromised, contact us immediately.
Service Improvement and Communication
We may use your information to improve our Services and provide responsive customer support. This is in our legitimate interests to maintain and improve our business relationship with you.
Cookies
We use Cookies to enhance our Site’s functionality, personalize your experience, and analyze user interactions. You can adjust your browser settings to manage Cookies, but please note this may impact your experience on our Site.
For more details about Cookies used with Shopify, see Shopify's Cookie Policy.
Disclosure of Personal Information
In certain circumstances, we may disclose your personal information to third parties, as outlined below:
- Vendors and Service Providers: For services such as payment processing, IT support, data analytics, and customer support.
- Business Partners: For marketing and advertising, in accordance with their privacy policies.
- Affiliates and Corporate Group: For legitimate operational reasons.
- Legal Compliance: To comply with legal obligations, protect our rights, and address potential harm or fraud.
Age Restrictions and Children’s Data
The Services are not intended for children, and we do not knowingly collect information from individuals under 16. We require users to be at least 16 years of age to purchase specific items marked as “16+,” such as the hot chip product. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@sweetstreets.nl to request its deletion.
Security and Retention of Your Information
We implement security measures to protect your personal information. However, no security protocol is foolproof, and we recommend using secure methods to communicate with us.
The duration for which we retain personal information depends on factors such as account activity, legal obligations, and dispute resolution. We retain information only as long as necessary to fulfill the purpose of its collection.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Right to Access / Know: Request access to your personal data.
- Right to Delete: Request deletion of your personal data.
- Right to Correct: Request correction of inaccurate data.
- Right to Portability: Request a copy of your personal data.
- Right to Restrict Processing: Request restricted processing of your data.
- Right to Withdraw Consent: Withdraw consent for data processing where applicable.
- Right to Object: Object to processing, particularly for marketing or profiling.
To exercise these rights, contact us at info@sweetstreets.nl. We may need to verify your identity to complete the request.
Complaints
If you have complaints about our data processing, you may contact us. In the EEA, you may also lodge a complaint with your local data protection authority.
International Users and Data Transfers
We may transfer, store, and process your personal data outside your country. We rely on Standard Contractual Clauses or other approved legal mechanisms for such data transfers to ensure your data remains protected.
Third-Party Websites and Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these platforms, and we encourage you to review their policies independently.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please email us at info@sweetstreets.nl or write to us at:
SweetStreets
Braillestraat 53
2652 XV Berkel en Rodenrijs
The Netherlands
For data protection inquiries, we serve as the data controller of your personal information unless otherwise indicated.